Patient/Costumer Bill of Rights/Responsibilities

 

At Mediplus Home Health, we believe that our patients/Costumers have rights and 

 

responsibilities and we are committed to ensuring that we care for people respectfully, 

 

safely, and in a quality manner.

 

As a patient/Costumer of Mediplus Home Health, you have the right to, which includes 

 

but is not limited to, the following:

 

Patient/ Client Bill of Rights

 

1. To select those who provide your durable medical equipment and/or services.

 

2. To be provided with legitimate identification by any person or persons who enter 

 

your residence to provide home care services for you.

 

3. To receive the appropriate or prescribed service in a professional manner without 

 

discrimination relative to your age, race, sex, religion, ethnic origin, sexual preference or 

 

physical/mental handicap.

 

4. To be dealt with and treated with friendliness, courtesy and respect by each and 

 

every individual representing the company who provides treatment or services for you 

 

and be free from neglect or abuse, be it physical or mental.

 

5. To assist in the development and planning of your home care program so that it is 

 

designed to satisfy, as best as possible to your current needs.

 

6. To be provided with adequate information from which you can give your informed 

 

consent for the commencement of service, the continuation of service, the transfer of 

 

service to another home care provider, or the termination of service.

 

7. To express concerns or grievances or recommend modifications to your home care 

 

service without fear of discrimination or reprisal. The Mediplus Home Heath hotline 

 

number is 1-800 219 9239.

 

8. To request and receive complete and up-to-date information relative to your 

 

condition, treatment, alternative treatments and risks of treatment.

 

9. To receive treatment and services within the scope of your home care plan, promptly 

 

and professionally, while being fully informed as to company policies, procedures and 

 

charges.

 

10. To refuse treatment and services within the boundaries set by law, and to receive 

 

professional information relative to the ramifications or consequences that will or may 

 

result due to such refusal.

 

11. To request and receive the opportunity to examine or review your medical records.

 

Patient/Client Responsibilities

 

1. To provide accurate information, to the extent possible including such information 

 

as your name, address, phone number, insurance information, etc. 

 

2. To notify Mediplus Home Health . with changes with your medical needs. 

 

3. To follow your medical treatment plan accordingly.

 

4. To treat all staff members of. Mediplus Home Health with respect.

 

5. To treat the durable medical equipment in your possession with respect.

 

6. To notify. Mediplus Home Health if you are hospitalized while you are renting 

 

equipment.

 

7. To notify Wheelchairs Unlimited, Inc. if you enter a Hospice program while you are 

 

renting equipment.

 

8. To notify Mediplus Home Health . if your place of residence changes, such as 

 

moving to a nursing home (SNF), while you are renting equipment. 

 

9. To notify Mediplus Home Health . when you will not be home at the time of a 

 

scheduled visit.